LiveDesk vs TeamViewer

The program on the customer's machine decides and enforces it. Our server passes the question along and records the answer. There is no setting on our side that turns sharing on.

It depends which module is installed. QuickSupport “enables incoming remote control connections but does not allow to start of outgoing connections”, so a session is attended. TeamViewer Host is the module for unattended access, and their own guidance for setting that up is to install Host during a QuickSupport session.

A banner naming the individual technician and their company is on screen for the whole session and cannot be dismissed. Stop is in it.

TeamViewer shows session indicators, and their documentation covers session recording policies. We could not confirm from their public documentation whether the indicator can be suppressed by policy, so this page does not claim either way.

Two separate questions. Allowing you to look does not let you type, and asking for control before sharing has been allowed is refused.

TeamViewer has access control settings and permission levels per connection. The defaults and what an end user is asked depend on the module and the licence, which is more configurable than ours and correspondingly more to get right.

The tool removes itself when the session ends. Nothing stays installed or running.

QuickSupport “runs without installation or Windows or macOS administrative rights”. Unattended access is a different module, TeamViewer Host, which is installed and stays.

Who asked, who allowed, whether control was granted and when it ended are written into the conversation and cannot be edited by anyone using the product, including the organisation that owns it.

TeamViewer keeps connection reporting and has session recording as a policy. We did not find a statement in their public documentation about whether those records can be deleted by an administrator, so this page makes no claim about it.

Your name on the page, the prompts and the banner. Branding is applied at download time rather than by rebuilding, so the installer's signature stays valid.

Custom QuickSupport modules support company branding, including logo, colours and disclaimer text. Their documentation states “a Business, Premium, Corporate, or Tensor license” is required to create custom versions.

Postgres in Zurich. Screen traffic is end to end encrypted and goes directly between the browser and the PC; when it has to be relayed, the relay carries ciphertext. We never store screen contents.

TeamViewer is a German company with a published security overview and trust centre. Their infrastructure is global. If residency matters to you, read their documents rather than our summary of them.

Nothing to pay. Pricing is not decided and billing is not built.

“At TeamViewer, we offer our customers annual subscriptions, which are paid for and renewed on an annual basis”, and only the technician needs a licence, not the person being supported.