LiveDesk vs AnyDesk

The program on the customer's machine, every time. There is no password that stands in for a person, and no unattended mode that skips the question on a machine someone is sitting at.

For an attended session, the person accepts. For unattended, a password takes their place: “To enable Unattended Access, set a password in the AnyDesk app on the remote device”, which allows connections “even when no one is physically present at the remote side”. Whoever holds that password can connect.

A banner naming the technician and their company, on screen the whole time, with Stop in it. It cannot be dismissed.

AnyDesk shows session information in its own window. One documented case where the person present is required: on Android 10 and above “a screen recording confirmation prompt may still appear during remote sessions. This prompt must be manually accepted on the device by someone physically present, even if Unattended Access has been configured”.

Two questions, always in that order. Control cannot be requested before looking is allowed.

Permission profiles let you define what a session may do, and a profile can carry its own unattended password. That is more flexible than ours, and it means what a connection is allowed to do is decided in advance by whoever built the profile.

The tool removes itself when the session ends.

Either. “You can use either the portable or installed version of AnyDesk for Unattended Access. Installing it is optional, but it helps you stay connected after a restart or sign-out.” Portable leaves nothing; installed is meant to stay.

Every session and every consent is written into the conversation and cannot be edited by anyone using the product.

The custom client generator gives “an overview of your clients and active sessions” and lets you “look up session lengths”. We could not confirm from their public documentation whether those records can be deleted by an administrator, so this page makes no claim about it.

Yours, throughout. Branding is applied at download time rather than by rebuilding, so the signature on the installer stays valid.

AnyDesk has a custom client generator that produces your own build with your branding, permission profiles and preset passwords. It is a genuinely deeper customisation than ours. It is also a separate binary you are responsible for distributing.

Postgres in Zurich, screen traffic end to end encrypted and direct where possible, relayed as ciphertext when not, never stored.

AnyDesk is a German company and publishes its own security material. We are not going to summarise someone else's encryption design in a paragraph; read theirs.

Nothing to pay. Pricing is not decided and billing is not built.

Paid tiers by licence, with the custom client and permission profiles on the higher ones. We did not find a single authoritative page stating which tier includes what, so check their pricing directly rather than trusting a competitor's summary of it.